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Returns & Exchanges
At Warner's Distillery, we want you to be completely satisfied with your farm-grown gin. If your order arrives damaged or is not as expected, please contact us within 14 days of receipt for a resolution.
1
Contact Our Team
Email our farm office at [email protected] with your order number and the reason for your return.
2
Prepare the Parcel
Ensure the bottles are unopened and securely packed in their original protective packaging to prevent breakage during transit.
3
Dispatch the Return
Affix the provided return label and drop the package off at your nearest authorized courier point.
4
Receive Refund or Replacement
Once we inspect the returned items at the distillery, we will process your refund or ship a replacement within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing